FAQ'S

Most Wyeth hats are one size, with a velcro adjuster inside the sweatband. The adjuster sizes down, never up - so the number on the product page is the largest that style will go.

A few styles have no adjuster and come in set sizes. Those say so on their own product page.

Measure your head once, then check it against the fit line on any style. Our Size & Fit Guide shows you how, and it takes about thirty seconds.

On any style with an adjuster, there is a velcro strap inside the sweatband next to the Wyeth label. Lift the ribbon, pull the tab tighter and press it back down.

If you have done that and it is still loose, email hello@wyethusa.com - on a few styles the adjuster does not take in as much as it should, and we want to know which one you have.

The adjuster only makes a hat smaller, so there is nothing to let out. Email hello@wyethusa.com with your head measurement and we will tell you which of our styles runs larger.

• Structured styles have a defined shape and a firmer crown.
• Floppy styles are more relaxed, flexible, and casual.

If you need help choosing the right style, email us at hello@wyethusa.com.

For small stains, try a mild soap and water solution:

1. Apply a tiny amount of diluted soap with your fingers.
2. Gently scrub with a soft cloth or sponge.
3. Wipe clean with a damp cloth and let it air dry.

Less is more when it comes to cleaning. Our Hat Care Guide has the full detail.

Every Wyeth hat carries a travel rating, from fold-it-and-go down to best carried. It is on the product page, so you know how a style packs before you buy it.

• Stiff-brim styles travel best carried or worn.
• Packable styles fold and rebound their shape on their own.

See how the ratings work, or browse the packable collection.

Our warehouse and support team work Monday to Friday, 9 to 4 Pacific. We are closed on weekends, so orders placed Friday afternoon through Sunday go out on Monday, and returns that arrive over the weekend are processed when we are back.

Email hello@wyethusa.com any time - we will answer on the next business day.

Yes - free US shipping on orders $100+ via USPS Ground or FedEx Ground Economy. Under $100, flat rate shipping is $5.

A few oversized styles are the exception - wide-brim hats and bags that need a larger box ship at a calculated rate instead. Those are called out on the product page.

Please note we do not offer free shipping or the $5 flat rate during promotional and sale periods. We run tiered flat rates then instead.

Yes. We ship to Canada and select international locations. Please note that all international orders are final sale and shipping fees are non-refundable.

As soon as your order ships we will email you a tracking number. It can take up to 48 hours before tracking goes live.

Still nothing after 48 hours? Email hello@wyethusa.com and we will chase the carrier.

Email hello@wyethusa.com as soon as you can and we will see what is still possible. Once an order is picked and packed we usually cannot change it.

You have 30 days from the day your package arrives. We accept unworn, undamaged items, and anything defective.

To return or exchange, the item must:

1. Be in its original condition, unworn or unused
2. Have all tags, including the hangtag, still attached
3. Come back in a box, not crushed or folded - this is the one that matters
4. Include the packing slip

If a return does not follow the above we may only be able to offer store credit, or send the item back to you at your cost.

Final sale: anything bought at 25% off or more, and all international orders.

Start a return or exchange

Yes, within 30 days. And an exchange or store credit is worth more than a refund - we add 10% to the value of your return automatically. A $150 hat coming back is $165 to spend.

There is nothing to enter, it is applied in the portal. Refunds are always available too, at the original amount.

Start an exchange, or email hello@wyethusa.com for fit and style recommendations first.

When you start a return you will choose between two options, and they cost different amounts.

Ship back to us gives you a prepaid label to print and drop at the carrier - free if you added Free Unlimited Returns at checkout, or if there is something wrong with the hat.

Schedule package pickup has the carrier collect from your door for a fee. The fee depends on the carrier and your address and the exact amount is shown before you confirm. You pay it, and it cannot be refunded - not even when your return is approved in full.

If you are not sure, choose Ship back to us.

Wyeth is a California hat label. Our collections are designed in our Long Beach studio, using materials like Australian wool felt, raffia and cashmere blends.

Email hello@wyethusa.com. We are here Monday to Friday, 9 to 4 Pacific, and will answer on the next business day.

We love partnering with retailers who share our taste. Email wholesale@wyethusa.com with your store details and we will be in touch.

You can also fill out our Wholesale Registration form.

Wyeth is available at select retailers nationwide. Check our Stockist Page to find a location near you.