Free domestic ground shipping $100+
Shipping & Returns
Returns & Exchanges
Didn't work out? That happens, and it's easy to sort.
Exchange or store credit gets you 10% more
Choose an exchange or store credit instead of a refund and we'll add 10% to the value of your return. A $150 hat coming back is $165 to spend.
There's no catch and nothing to enter - it's applied automatically in the returns portal. Refunds are always available too, at the original amount.
(Hold this section until the Redo bonus flow is saved, published, and tested with one real order — see round 2 note above.)
What we can accept
You have 30 days from the day your package arrives. The hat needs to come back:
- Unworn and undamaged
- With the hangtag and all tags still attached
- In a box, not crushed or folded. This is the one that matters. A hat that arrives flattened usually can't be resold, and we won't be able to accept it
- With the packing slip inside
If something comes back outside these, we'll usually still make it right with store credit rather than turn you away. If a hat arrives clearly worn or damaged with no prior note from you about a defect, we'll send it back to you.
Final sale
- Anything bought at 25% off or more, by item discount or promo code
- All international orders
These can't be returned, refunded or exchanged.
Return shipping
Return shipping is paid by you, and original shipping costs aren't refunded. If you're sending back something over $50, it's worth using a carrier with tracking - we can't replace a package that never reaches us.
Send returns to:
WYETH Returns Department 1359 Orizaba Ave Long Beach, CA 90804
Refunds
Once your return arrives and is approved, your refund goes back to the original payment method within 5-7 business days. If we can't approve it we'll contact you first and send the hat back to the address on the order.
Missing a refund? Email hello@wyethusa.com and we'll find it.
Sizing
Before you send it back, two things worth trying.
If the hat is too big: there's a velcro adjuster inside, under the black ribbon near our label. Lift the ribbon, pull the tab tighter and press it down. If you've done that and it's still loose, email us - on a few styles the adjuster doesn't take in as much as it should, and we want to know which one you have.
If the hat is too small: the adjuster only makes a hat smaller, so there's nothing to try. Email us and we'll tell you which of our styles runs larger.
If the shape isn't sitting right: a hand steamer will let you reshape it. Steam for a few seconds, reshape while it's warm, let it dry flat.
Either way, hello@wyethusa.com - we'd genuinely rather help you keep it.
Shipping
Everything ships from our warehouse in Long Beach, California, within 2-3 business days.
Free shipping on orders $100+ within the continental US, via USPS Ground or FedEx Ground Economy. Under $100, flat rate shipping is $5 — except a few oversized styles (wide-brim hats and bags that need a larger box), which ship at a calculated rate instead. Those are called out on the product page. Other methods are available at checkout at carrier rates.
Free and $5 flat rate shipping aren't offered during sale and promotional periods - we run tiered flat rates then instead. One promotion per order. Free shipping doesn't apply to international orders.
We ship to Canada and beyond. Please note all international orders are final sale.
Questions
hello@wyethusa.com - we answer.