Start your Return or Exchange

Returning or exchanging your hat? Start here.

Two ways to send it back

When you start your return you'll be offered two options. They cost different amounts, so it's worth reading before you choose.

Ship it back yourself. You'll get a prepaid label to print and drop at the carrier. If you added Free Unlimited Returns at checkout, or if something is wrong with the hat, the label is on us.

Schedule a carrier pickup - you pay a fee. The carrier collects the package from your door. The fee depends on the carrier and your address, and the exact amount is shown before you confirm. It is a convenience fee charged by the carrier, it is not refundable, and it is not part of your return credit - we can't refund it later even if your return is approved in full.

Not sure? Choose Ship back to us. It's the one most people want.

Please note: any items purchased on our site at a discounted price of 25% or more (item discount or promotional discount code) are FINAL SALE and are ineligible for return or refund. No refunds or exchanges can be offered for these items.

If an item is returned worn or damaged, and there was no initial communication stating that the item was defective upon the receipt of the item, the item will be shipped back to you and you will be subject to additional shipping costs.

To initiate a return or exchange, your item must meet the following criteria:

  1. The item must be in its original condition, unworn or unused.
  2. All tags, including the hangtag must remain intact.
  3. The item must be returned in its original packaging or a box in similar size and condition.
  4. Please do NOT crush or fold hat when shipping back - this can cause damages and we will not be able to accept your return.
  5. Please include the packing slip with the return.
  6. Please note that if your return does not follow the above we may not be able to accept the return and will only offer store credit OR the item will be shipped back to you and you will be subject to additional shipping costs.

When we're here

Our warehouse and support team work Monday to Friday, 9 to 4 Pacific. We're closed on weekends, so orders placed Friday afternoon through Sunday go out on Monday, and returns that arrive over the weekend are processed when we're back. Email hello@wyethusa.com any time - we'll answer on the next business day.

Please see our Shipping & Returns page for more information on our return policy.