Free domestic ground shipping $100+
Shipping & Returns
Returns & Exchanges
Didn't work out? That happens, and it's easy to sort.
What we can accept
You have 30 days from the day your package arrives. The hat needs to come back:
- Unworn and undamaged
- With the hangtag and all tags still attached
- In a box, not crushed or folded. This is the one that matters. A hat that arrives flattened usually can't be resold, and we won't be able to accept it
- With the packing slip inside
If something comes back outside these, we'll usually still make it right with store credit rather than turn you away. If a hat arrives clearly worn or damaged with no prior note from you about a defect, we'll send it back to you.
Final sale
- Anything bought at 25% off or more, by item discount or promo code
- All international orders
These can't be returned, refunded or exchanged.
Return shipping
Free if you added return coverage at checkout. Our $2.98 Free Unlimited Return covers the label on every return from that order.
Free if something is wrong with the hat. A defect, damage in transit, or the wrong item - we cover the label either way. Just tell us when you start the return.
Otherwise, return shipping is yours. Original shipping charges aren't refunded in any case.
Carrier pickup is a separate fee, and it is not refundable. The returns portal offers a door pickup for a carrier fee. That fee depends on the carrier and your address and the exact amount is shown before you confirm. It is charged by the carrier to you, not by us, and it can't be refunded at any point - including when your return is approved in full. Choosing Ship back to us and dropping the package with the carrier is free whenever your label is covered.
Labels from the portal come with tracking. If you'd rather send it back your own way, please use a carrier that tracks - we can't replace a package that never reaches us.
Send returns to:
WYETH Returns Department
1359 Orizaba Ave
Long Beach, CA 90804
Refunds
Once your return arrives and is approved, your refund goes back to the original payment method within 5-7 business days. If we can't approve it we'll contact you first and send the hat back to the address on the order.
Missing a refund? Email hello@wyethusa.com and we'll find it.
Sizing
Before you send it back, two things worth trying.
If the hat is too big: there's a velcro adjuster inside, under the black ribbon near our label. Lift the ribbon, pull the tab tighter and press it down. If you've done that and it's still loose, email us - on a few styles the adjuster doesn't take in as much as it should, and we want to know which one you have.
If the hat is too small: the adjuster only makes a hat smaller, so there's nothing to try. Email us and we'll tell you which of our styles runs larger.
If the shape isn't sitting right: a hand steamer will let you reshape it. Steam for a few seconds, reshape while it's warm, let it dry flat.
Either way, hello@wyethusa.com - we'd genuinely rather help you keep it.
Shipping
Everything ships from our warehouse in Long Beach, California, within 2-3 business days.
We work Monday to Friday, 9 to 4 Pacific. We're closed on weekends, so orders placed Friday afternoon through Sunday go out on Monday, and returns that arrive over the weekend are processed when we're back.
Free shipping on orders $100+ within the continental US, via USPS Ground or FedEx Ground Economy. Under $100, flat rate shipping is $5 — except a few oversized styles (wide-brim hats and bags that need a larger box), which ship at a calculated rate instead. Those are called out on the product page.
Need it sooner?
Priority Mail and Priority Mail Express are available at checkout at carrier rates. Both are quoted at 1-3 business days by USPS.
Add our 2-3 business day fulfillment window on top of transit time. If you need a hat by a specific date, email us before you order and we'll tell you honestly whether it will make it.
Free and $5 flat rate shipping aren't offered during sale and promotional periods - we run tiered flat rates then instead. One promotion per order. Free shipping doesn't apply to international orders.
Please note this is our shipping to you - return shipping is covered separately above.
We ship to Canada and beyond. Please note all international orders are final sale.
Questions
hello@wyethusa.com - we answer Monday to Friday, 9 to 4 Pacific.