Returns and Shipping

Returns

WYETH gladly accepts returns of unworn, undamaged or defective merchandise purchased online for full refund within 30 days of the original purchase. To complete your return, we require a receipt or proof of purchase. Please note that all sale items are final sale.

 

Would you like to make a return? No problem, and sorry it didn't work out! Please use the return label provided inside your original shipping box to ship the hat back to us directly at the address below.

 

Here are some sizing tips on our hats for reference in case this may have been a reason for return:

  • There is a velcro size adjuster located inside the hat under the black ribbon near our branded tag

  • You can use a steamer to reshape the hat as desired

 

If an item is returned worn or damaged, and there was no initial communication stating that the item was defective upon the receipt of the item, the item will be shipped back to you and you will be subject to additional shipping costs.

 

International orders: We unfortunately do not offer return labels for international orders at this time. 

 

Refunds

Once your return is received and approved for a return, we will issue a refund within 7-10 business days to the original method of payment used for the order. If for any reason your return is not approved, we will contact you directly and will send the merchandise back to the address on file for the original order. If you are missing a refund for your order, please contact us at hello@touchandgoinc.com.

 

Exchanges

We are happy to offer an exchange or replace an item only if the product was given as a gift, or if the product is damaged or defective. If you would like to exchange an item, please contact us at hello@touchandgoinc.com to see if your item qualifies for an exchange. 

 

Sale Items 

Please note, all sale items are final sale. No refunds or exchanges can be offered for these items. 

  

Shipping

To return your product, mail your product to:

WYETH Returns Department
1359 Orizaba Ave
Long Beach, CA 90408

 

Shipping costs are non-refundable.

If you are shipping an item over $50, please consider using a shipping carrier that offers package tracking or shipping insurance. Though uncommon, we unfortunately cannot guarantee that we will receive your package and want to make sure we can assist you in the best way possible in the event of a misplaced package.